The Communications Division is responsible for delivery of Emergency Services through radio, telephone and other electronic media devices. Divisional areas of control include Fire-Rescue 911 Alarm Office, both the primary and back up sites, training and quality assurance of Emergency Medical Dispatchers, control and coordination of radio communications and equipment and departmental IT services, Fire Central Information Office (FCIO), Fire Station Alerting, Recording and documentation of 911 calls, public tape requests for Fire-Rescue, Fire Station telephone maintenance and repairs, Utilization of Computer Aided Dispatch (CAD).
The Communications Division is staffed with a total of 37 members which include the Assistant Fire Chief or the Chief of Communications, a Fire Information Systems Manager, a Communications Technical Officer, three Fire Central Information Officers, a Quality Assurance Coordinator, a Communications Center Supervisor, five Emergency Dispatch Supervisors, and twenty four Public Safety Telecommunicators. The Fire-Rescue Communications Unit answers, processes, and dispatches all Fire-Rescue related calls for emergency services. In 2015 Fire Communications processesd more than143,000 calls with 100,008 resulting in dispatch and response. All calls are processed using nationally accepted standards for call taking and dispatching. In addition to handling 911 calls, the Alarm Office is responsible for all radio communications. As part of the dispatch function, telecommunicators are charged with the responsibility of verifying the response and arrival of emergency units to incident scenes and other requests by Fire-Rescue units. The Alarm Office also provides the same operational and support services to the Village of Key Biscayne Department of Fire-Rescue.