" fostering mutual understanding, tolerance, and respect, among all economic, social, religious and ethnic groups in the City of Miami. "

Goodwill Ambassadors

The Goodwill Ambassadors are organized and structured by the CRB through the Office of Community Relations. The program is comprised of full-time City of Miami employees and was created to assist the City Manager’s Office in providing a stabilizing component that would serve to promote harmonious relationships during major special events and demonstrations, and to facilitate peaceful resolutions to conflicts.

The Goodwill Ambassadors have been a welcomed addition to several community events and initiatives throughout the City of Miami including, but not limited to the Presidential Referendum Recall, FTAA, the Goombay Festival, Art Basel, Homeland Security Trainings, and other community demonstrations.


All Goodwill Ambassadors are provided with training from the US Department of Justice Community Relations Services, and the City of Miami Manager’s Office.

If you are interested in becoming a Goodwill Ambassador please contact Madelin Pacheco, Coordinator – Community Relations at 305-416-1415 or via email at


Error processing SSI file